WAN, Production Coordinator

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary Responsible for the administration and coordination of Business Class customer orders from order submission through installation with frequent customer interaction. Works with moderate supervision/guidance. Is accountable for individual results and impact on team. Job Description Core Responsibilities Ensure contracts meet all submission criteria and compliance requirements and approve or reject contracts as appropriate. Embrace and champion new initiatives, systems and product offerings. Act as SME for peers as it relates to job and product knowledge and mentor less tenured employees. Review contract details and validate services ordered through customer contact, to ensure accuracy. Proactively identify opportunities for process/procedure improvement and recommend solutions. Responsible for orders that require an advanced technical knowledge. Support multi-location customers with multiple services at each site. Serve as primary contact with identified customer IT/technical personnel/vendor/VAR. Responsible for both Inbound and Outbound customer interactions related to scheduling of Business Class installs. Responsible for SMB, Renewal, Restart/Merge, Transfer, National (local) and COT orders. Responsible for orders from submission through OA, to scheduling and installation. Responsible for in-flight changes based on eligibility requirements. Responsible for updating customers on construction status when relevant. Navigate through multiple systems to build, track and monitor orders. Interface with various levels of Sales, Operations, Engineering and other functional groups to ensure orders flow appropriately. Meet scorecard productivity/quality metrics. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer and learner experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services and learning. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education High School Diploma / GED Relevant Work Experience 2-5 Years Salary: Base Pay: $24.60 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.