Sr. Director, CB Service Delivery Job
Job Description Job Attributes+
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Job ID
R383932
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Req #
R383932
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Job Location
Centennial, CO, US
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Job Category
Technology (Technology)
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for the pre-install experience of the customer journey, leading the Comcast Business Service Delivery team including Order Management, Customer Project Management, Technical installation support and Strategic Program Management. Provide recommendations and reports to senior leadership regarding operational efficiency, performance issues and makes business cases for improvements to the customer experience including developing infrastructure, necessary processes and vendor management. Responsible for critical partnerships with internal construction, sales and network teams. Provides leadership and direction for diverse and complex functions. Contributes to the development of the organization's business strategy. Manages leaders of leaders in a virtual organization with both frontline and professional teams. Job Description Core Responsibilities Oversees a team of managers who manage the service delivery teams including quality assurance, project implementation and order management. Develops strong partnership with Tech Ops, Construction, Finance and Sales teams. Increases/enhances sales order completion rate Establishes strategy to accelerate MetroE sales order installations, install backlog and to enhance sales enablement Communicates all changes to staff relating to products and processes. Evaluates key performance metrics and coaches teams on meeting and/or exceeding defined metrics. Develops strategic and operating plans for the service delivery team. Must have strong presentation and execution skills. Establishes operating budget and monitors expenses to ensure operating efficiency. Develops a high performance staff through education, mentoring and providing continual evaluation of employee development. Provides leadership and guidance to managers and all staff. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Salary: Primary Location Pay Range: $152,190.56 - $228,285.84 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Additional Information
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