Principal Program Manager – Strategic Program Delivery

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Responsible for the technical program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. Responsible and accountable in the planning, development and delivery of new technical programs. Acts as a technical expert in own area within the organization. May work independently or as part of a team on more complex projects. Provides mentoring and guidance to more junior team members. May be responsible for leading a team but does not directly manage people. Job Description *This position is unable to provide work authorization sponsorship or immigration support now or in the future.* The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. The Comcast Network and CONNECTivity (CONNECT) organization is a highly agile, fast-paced, dedicated group at the forefront of change focused on innovating, building, and operating the best in class, most reliable access network for our customers. About the Team: Our team operates within the CONNECT organization, specializing in both Access and Core networks. As the strategic program delivery arm, we drive the conception, development, and implementation of expansive technical initiatives crucial to CONNECT's mission. Comprising a dynamic blend of product, program, project, and engineering expertise, our team orchestrates the seamless execution of multifaceted projects within CONNECT. Our collective efforts are dedicated to fostering innovation, optimizing performance, and ensuring the sustained success of our network infrastructure. What You’ll Do: Understands the scope of technical programs as defined by the product and business requirements and the budget process. Participates in the key planning of milestones. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team. Identifies, confirms and obtains participation from required cross-functional teams. Ensures team clearly understands roles and responsibilities for the duration of the program. Creates and builds program plans and program record. Works with the core team to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Identifies and manages program critical paths. Identifies goals and successes criteria, drives the development and implementation of key goals, objectives and successes criteria for the program with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management engagement to build consensus. Obtains and assigns resources to the program plan. Recommends changes to improve the engineering process and to alleviate process inaccuracy and duplication. Determines the cost and budget; performs resource forecasting. Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions. Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters and works with managers to ensure appropriate processes and communications are followed. Work is evaluated upon completion to ensure objectives have been met. Contributes to the development of organization's goals and objectives. Monitors and ensures quality of program deliverables. Leads core technical team and key field resources to develop and monitor deployment schedule, strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments. Consistent exercise of independent and collaborative judgment and discretion in matters of significance. Skills & Experience We’re Looking For: Project Management Expertise: A program manager should possess advanced project management skills to effectively plan, execute, and oversee complex projects within the program, ensuring they align with organizational goals and deadlines. Leadership and Team Management: Strong leadership abilities are essential for guiding and motivating multidisciplinary teams towards achieving program objectives. This includes fostering collaboration, resolving conflicts, and providing direction to team members. Communication and Stakeholder Management: Effective communication is crucial for conveying program goals, progress, and challenges to stakeholders, including executives, team members, clients, and external partners. The ability to adapt communication styles to different audiences is key. Risk Management and Problem-Solving: A program manager must be adept at identifying potential risks and developing strategies to mitigate them. They should also possess excellent problem-solving skills to address issues as they arise, ensuring minimal disruptions to the program's progress. Strategic Thinking and Decision-Making: Strategic thinking is essential for aligning program initiatives with broader organizational objectives and anticipating future challenges and opportunities. The ability to make informed decisions quickly and decisively, considering various factors and perspectives, is vital for successful program management About Our Perks & Benefits: We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated. Here's a look at just some of the perks and benefits we make available to our US-based employees: Medical & Dental 401(k) Savings Plan Generous paid time off Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages. Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet. Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms. Learn more at jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.