DevOps Engineer, Customer Experience Applications

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary In Customer and Employee UI organization, you will be part of a team that is building tools to empower our customers, retail store consultants, care agents and technicians. You'll be aligned with one of our agile product development teams, working together with not only engineers but also with Product Managers, Scrum Masters, Solution Designers, QA engineers, DevOps, and Production Support teams. If you enjoy working on fun, highly visual applications, if you care about the user experience and most importantly, if you are passionate about technology and enjoy working with teams, we’d love to hear from you Job Description What You'll Do: Work closely with development, operations, and other cross-functional teams to promote a collaborative DevOps culture. Communicate effectively to bridge the gap between development and operations teams Optimize and streamline the end-to-end deployment process, ensuring faster and more reliable releases. Identify performance bottlenecks in the infrastructure and applications, and implement optimizations to enhance overall system performance. Identify opportunities for automation and implement solutions to improve efficiency and reduce manual interventions. Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues. Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering. Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management. Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications. Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams. Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system. Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization. Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures. Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead. Consistent exercise of independent judgment and discretion in matters of significance. Participates in strategic efforts to reduce the impact of (and the time to recover from) application issues. Mitigate issues on production systems by implementing proactive, preventative solutions built through automation to prevent future recurrence Other duties and responsibilities as assigned. What You'll Need: Hands-on any one public cloud experience – AWS/Google Cloud/Azure. Strong working knowledge of CI/CD Pipelines. Working knowledge of Terraform and Ansible for performing DevOps on cloud platforms. Working Knowledge on security measures for cloud platforms, networks, and applications. Knowledge of Monitoring and Observability Tools: Grafana, Prometheus, Splunk, APPD. Knowledge of in memory cache system like Redis or Couchbase. Knowledge for Load balancing and Networking. Knowledge for Source code management tool like GitHub, bitbucket. System troubleshooting and problem resolution across various application domains and platforms. Experience with multi-tier architectures: load balancers, caching, web servers, application servers, databases, and networking. Hand on experience on any one of the scripting languages like Python, Shell. Able to collaborate with the incident response team to investigate and mitigate security breaches. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.