Content Delivery Manager, Connected Living

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.) Job Summary Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and connectivity experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people. They bring cutting-edge products and services to life for millions of customers every day. Within our TPX (Technology, Product, Xperience) organization, Comcast’s Connected Living team is seeking to bring the future to our customers with a radically simple yet powerful connectivity experience. This means delivering unbeatable Internet speed and reliability to every device in the home, delivering delightful smart home solutions that just work, and being the industry leader to keep your home private, safe, and secure. Broadband has become Comcast’s hero product, and we are developing the complete experience that makes our broadband unique and connects customers to all the moments that matter. Job Description HOW WE WORK Our team shares four core principles for how we work together: We have a bias for action and outcomes - We are owners, not renters. We will fail fast, but not at the customer’s expense. We are agile and seek continuous improvement - We stay focused but can pivot assuredly when needed. We’re committed to learning and growth. We take our work seriously but don’t take ourselves too seriously - We celebrate contributions, not egos. We embrace candor and feedback. We are passionate about winning together - We know the best experience arises from collaboration, and we foster an environment where diverse backgrounds and points of view are encouraged. Summary: The Connected Living team is driving a key transformation at Comcast - to make the Xfinity app the way our 30 million+ customers interact with Xfinity. The Xfinity app is the digital destination for our customers to enjoy the power of our products and experience effortless service and support. The Connected Living team develops and manages the Xfinity app as part of our mission to deliver a powerful and simple connectivity experience. The Content Delivery Manager will report to the Director of App Merchandising & Engagement and be responsible for overseeing content intake, the publishing workflow, and execution of content launches in the app. Core Responsibilities: Collaborate across the organization with Product, Technology, Experience Design, Marketing, and other stakeholders to define, build, and maintain content across the mobile application using our Content Management System (CMS). Serve as a subject matter expert and champion for our self-service content delivery process and participate in quality assurance reviews. Manage end-to-end Jira workflow board for content requests from initial intake requests to publishing and archival of content. Provide accurate reporting and notes for any content updates in the intake system. Provide feedback on tools and processes to optimize team and workflow. Present updates to leadership on roadmap execution. Demonstrate agility and flexibility to adapt to changing requests in a fast-paced environment. Collaborate with diverse partners to ensure the content will provide a consistent experience across our products. Consistently exercise independent judgment and discretion in matters of significance. Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Preferred Qualifications: Bachelor’s degree Track record of success delivering content across large digital properties Experience working with enterprise-level CMS solutions At least 3 years of content delivery experience Strong analytical skills to bring a data-driven approach to content management Demonstrable experience in collaborating across organizations to deliver together on major projects Experienced practitioner of Agile software tools This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.